Agility Van Lines

Thank you so much for your wonderful feedback! We’re thrilled to hear that Alex, Cedric, Cedric, and Craig provided professional and careful service during both pick-up and delivery. It’s great to know that our office team kept you informed and made the paperwork easy for you. We’re also happy to hear that the cost was reasonable and met your expectations. Your satisfaction means a lot to us, and we’d be happy to assist you again with any future moves. Thank you for choosing Agility Van Lines! ..read more

Cheryl,


Thank you for taking the time to post your awesome feedback about your experience with Agility Van Lines. Your recommendation means a lot to us and we were trilled to be of service to you!

It is truly unfortunate that Mr. Burger feels that we are not to be trusted. Accountability is the embodiment of our company culture and is why so many of our customers are happy with our services. Our quotes are provided with a collaborative effort of both our salesperson and the customer. We use an inventory list at the start of the quoting process that the customer provides to us. This inventory list is used to accurately estimate the cost, services, time, manpower, and space required. That estimate is then emailed to the customer for review and acceptance at the time of booking. This process was completed with Mr. Burger on January 15th, 2024. Mr. Burger scheduled his move for 190 items which included 10 dish pack boxes, 27 large boxes, 60 medium boxes, 10 wardrobe boxes, and 83 miscellaneous household items. The service that was ordered was to fill our 26 ft truck to capacity (1768 cubic feet). Any additional items added to this list would be Mr. Burger's responsibility should the items not fit into our truck. As I do personally with every customer, I called Mr. Burger on 2/26/24, 4 days prior to his scheduled pickup date for Quality Assurance.
During this call, Mr. Burger removed his lawn mower from his inventory list and added a refrigerator. I confirmed these changes with Mr. Burger and confirmed the reservation to utilize the capacity of our 26 ft box truck.
Upon arrival at Mr. Burger's residence for pickup on 3/1/24, instead of requiring the packing of 10 wardrobe boxes as scheduled, Mr. Burger requested the packing of 39 wardrobe boxes. In addition, instead of 190 total items, Mr. Burger requested us to move 201 total items. Our foreman advised Mr. Burger that these additional items would not fit into our truck and would require an additional 884 cubic feet and a second truck. Mr. Burger requested a revised estimate and cost for moving the additional 884 cubic feet. The additional cost for this service was $6,441.16. At that time, Mr. Burger asked for a discount and also wanted to know if we would be able to coordinate a second truck to come to his home on short notice. I made the adjustments requested and sent a second truck to Hope Mills, NC, the next day. At Mr. Burger's request, I provided another discount of $2,000.00 on the overage amount. This was a huge discount on the expenses that we incurred for sending a second truck. Mr. Burger agreed to these requested changes in writing prior to services beginning.
As Mr. Burger acknowledged, our movers are good people. Everyone in the office are good people as well. We are truly a team that cares for our customers and each other. It is always our goal to demonstrate this to customers with our commitment to service, both when things are going well and when challenges arise. We appreciate Mr. Burger’s business and are unhappy that he was not pleased with our efforts. We understand being charged $4,000 more than what you expect to pay can be overwhelming and stressful. I don’t know anyone that would be happy about that; I surely wouldn’t. Keep in mind, there is only so much we can do when a customer adds a lot of volume on the day we arrive. If it had been a small amount and I had room, I could have done it as a thank you for your business. As a result of it being so significant, I couldn’t do it for free.
Mr. Burger reserved his move for one full truck; I could have substituted items at Mr. Burger's request until the truck was full for the same price agreed upon. I also understand that Mr. Burger wanted all his items to be moved, and most of us probably would as well. I just couldn’t do it for free. I had another truck and crew arrive the very next day with a lot of logistics and favors to make that happen. I really tried to help him.
We have an excellent reputation, and that means the world to us. We are very saddened that Mr. Burger felt it necessary to write such a review.

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Sophie,

Thank you so much for taking the time to post about your experience with our team! It was a pleasure to be of assistance to you and your family. Transparency and quality service is what we pride ourselves on and we are thrilled that you experienced this first hand. We wish you the best in South Carolina and hope to be of service to you again in the future!

Michael,

Thank you for taking the time to post your review about your experience with Ontario, Antarion and Kendel. We are thrilled to read that you were pleased with our services. We hope to be of assistance to you again in the future!

Ted,

Were are pleased to read that you were happy with Steven, Dwight and Juan. Communication and professionalism are extremely important to our team and we are happy that these qualities were apparent during your move. We hope to be of service to you again in the future should you ever need a mover again!

Heather,

It's fantastic to hear that Agility Van Lines has consistently exceeded your expectations! We're thrilled that our office staff provided you with knowledgeable and helpful service, making the scheduling process easy for you.

We understand that moving can be a stressful experience, so it's wonderful to hear that our movers were friendly, careful, and attentive to your needs, making the process worry-free for you.

Marc,

Heather,

Thank you for your recommendation and for sharing your positive experience. If you ever need assistance with another move or have any questions, don't hesitate to reach out. We're here to help! ..read more

Thank you for such an extraordinary review! We are truly humbled by your kind words. It’s incredibly rewarding to hear that Ontario and Ian provided the most amazing and heartfelt moving service you’ve ever experienced. We take pride in our team’s ability to work together seamlessly, and it’s wonderful to know that their professionalism, care, and communication made your move stress-free.

We’re also glad that Denise, John, and Myself were able to support you throughout the process. Your trust in Agility Van Lines and your willingness to share your experience means the world to us. Moving can indeed be challenging, but our goal is to make it as smooth and positive as possible, and we’re thrilled we could deliver that for you.

Thank you for choosing Agility Van Lines. We’re here for you whenever you need us, and we wish you all the best in your new home!

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Thank you for sharing your experience with us. We're glad to hear that the pick-up and drop-off services, as well as the interactions with our movers, were positive. We truly value your feedback and are sorry to hear that the communication and delivery timing fell short of your expectations.

We understand how frustrating it must have been to experience delays and a lack of communication, especially during such an important process. This is certainly not the level of service we strive to provide, and we sincerely apologize for the inconvenience it caused.

Your feedback is important to us, and we'll be taking steps to improve our communication process to ensure that our customers are kept informed every step of the way. We hope that, despite this issue, you are settling in well with your belongings, and we appreciate the opportunity to have served you.

If you have any further concerns or questions, please don't hesitate to reach out. We're here to help. ..read more

Thank you so much for your kind words and detailed review! We're thrilled to hear that you had such a positive experience with our team. At Agility Van Lines, we strive to provide top-notch service from start to finish, and it's wonderful to know that our efforts made your move seamless and stress-free.

Denise, and the entire crew, including Teddy, Luke, and Alfred, will be delighted to hear your praise. We truly value your feedback, and it's especially rewarding to hear that our communication, care, and professionalism exceeded your expectations.

Moving can be a daunting task, and we're glad we could make this experience easier for you. If you ever need our services again, don't hesitate to reach out. Thank you for choosing Agility Van Lines and for recommending us so highly!

Best wishes in your new home! ..read more