Agility Van Lines

I was serviced by Alfred and Dwight of Agilty Van Lines on both ends of my move from NC to Chicago. They were absolutely superb: careful, polite, hardworking and did my move wonderfully, probably the best I’ve had in multiple long distance moves. And they made sure I had everything I needed and communicated well throughout the process. They carried my beast of a large wall filing cabinet up 2 flights of wooden stairs and I didn’t think it was possible but with solid thinking and lots of strength they got it up and into my condo without a scratch. They should be paid extra for that amazing labor and care of my things. I would highly recommend them and Agility Van Lines for my best move ever!

Move size: 2 Bedroom Home Service cost: $4000

I recently enjoyed working with AgilityVanLines for my move, and I can't say enough good things about their service. From start to finish, the entire process was seamless, professional, and stress-free.

The team arrived promptly on the move day and was efficient and careful with my things. They handled everything from packing fragile items to disassembling and reassembling furniture with great care and expertise. I was impressed by their attention to detail and how they meticulously wrapped and protected everything.

Communication throughout the process with Shane and Denise exceeded my expectations. The movers, Steven, Dwight & Jaun were friendly, courteous, and worked tirelessly to ensure everything was moved safely and securely.

Not only was the service top-notch, but the pricing was also reasonable. There were no hidden fees or surprises, and the final bill matched the initial estimate perfectly.

Overall, I had an outstanding experience with Agility Van Lines. If you're looking for a reliable, professional, and friendly moving company, I highly recommend them. They turned what could have been a stressful move into a smooth and pleasant experience.

Move size: 2 Bedroom Home Service cost: $6000

If you are looking for movers for a local or across county move, look no further than Agility Van lines. I researched several movers big and small and Agility Van Lines had the best price by far. It just wasn't the price, these guys are true professionals. The communication was incredible. The owner Shane makes himself available to answer any questions or concerns you may have as does the office manager Denise. They pick up the phone every time and respond to emails and texts within minutes. Thank you both for being so diligent, you both are amazing.

I moved across states and my move was seamless and stress free. The crew was awesome carefully packing my items as if they were theirs. They went over and beyond my expectations. When they dropped off they made sure all my items went exactly in the room I wanted them in. I have moved before and had movers just drop of my stuff in an unorganized fashion. Agility doesn't do that, they take the time to make sure everything was perfect.

A very special thanks to Teddy who led his crew, Teddy you are incredible and such a hard worker my friend. Also many thanks to Luke, Alfred and the rest of the team, you guys were great to work with.

So don't waste your time and over pay with another mover, call Agility Van lines now if you are planning a move. You will be treated with respect as Agility defines professionalism at the highest level.

Thank you again Team Agility you are simply the Best !!!

David

Move size: 3 Bedroom Home Service cost: $3900

We would like to thank everyone at Agility for their support in our recent move. It was as seamless as could be. From John,to Shane , and Denise who kept us informed along the way. We would especially like to thank the crew that picked up and prepared our fragile items for transport. Another shout out to the two men that delivered our belongings. Everyone was polite and professional.

Not a single item broken!! Thank you again. We highly recommend this company and would use them again without hesitation.

Move size: 4 Bedroom Home Service cost: $8000

Everyone!!

I just experienced THE most amazing and heartfelt moving service in my entire life! I am not exaggerating when I say that Ontario and Ian are the best providers of moving services. They are kind, knowledgeable, reasonable, and relatable. They work well as a team; they communicate calmly and respectfully with each other, and so their dialogue with me was even better. “Tario” and Ian are the type of movers that you can trust and truly feel safe about your items. For anyone new to moving services, moving is not for the faint of heart. It takes calculation, timeliness, and accuracy regarding placement and storage of your household goods. Often times the truck, the storage spaces, and the helpers are not in sync and the bulk of completion and responsibility is on you, and it can become extremely costly.

Agility Van Lines has treated me well. Denise is so professional; John is so patient; and Shane is so accommodating regarding your order. I said a prayer and this is the team that was delivered to me.

You will be pleased and extremely satisfied with this company. I have moved several times and mostly on my own, but also with support. The team of Ontario and Ian is absolutely fantastic and very, very genuine. I needed to follow-up and share my recent experiences with anyone and everyone willing to know the truth.

Thank you Agility Van Lines! You are WONDERFUL.

Sincerely,

Ms. J.

Riverview, FL

Move size: 2 Bedroom Home Service cost: $2700

Services were great at pick up and drop off. The movers were very kind and personable. However, most of my frustration came between those dates. I had originally been given one estimated delivery date and an idea of how many days it would take for my delivery to arrive. My furniture and items were delivered a week later than expected. While I waited, I had reached out to the owner, who was the person I was in contact with the entire time, but I never heard back from him. I had to call the main office to get updates about my delivery. I received no updates or information about my items until I received a call that my items would arrive the following day.

Move size: Studio Service cost: $4000

Agility Van Lines deserves more than 5 stars! I was so impressed with Agility that I added them to my contacts in my phone and email because if I ever move out of state again I am absolutely going to call them. They are Better Business Bureau accredited with an A+ rating. My move went extremely smooth from start to finish. By the time I had my initial consultation with John I was certain that I wanted to secure Agility for my move. I was satisfied with the quote, and the price was reasonable. John was professional, very kind, and thoroughly explained the process of the move. After scheduling my move from SC to MA I received an email from Shane, the owner of Agility, to finalize everything. Although the email was thorough, I still called to confirm that I understood everything correctly. Shane was also very kind and professional. As it got closer to my moving date I received a call from Denise who gave me an update on where the drivers were in reference to their proximity to me. The day before my move Denise called me back to let me know approximately what time they would be getting to me. She was also very professional and kind. On the day of my move the movers called about an hour or two prior to let me know that I was their next stop. They called again to let me know that they were on the way. Richard, Vinno, Kirby, and Philip were the moving crew assigned to me. They arrived at the time that they said they would. They were professional and handled my items with great care. They stayed on task and got the job done quickly and efficiently, and they were friendly and cheerful the entire time. I also asked Agility if they could recommend an auto transport, and although they are not in the business of transporting cars they had a recommendation for me. That was also a pleasant experience. Agility Van Lines, from ownership to staff…..are the most reliable and trust worthy people. They care about your experience. If you’re looking for an out of state moving company….look no further. I am pleased to say that Agility Van Lines is #1 in my book, and I highly recommend them. Thank you Agility Van Lines…..Shane, Denise, John, Richard, Vinno, Kirby, and Philip, for such a wonderful moving experience.

Move size: Partial Move Service cost: $2431

First of all, this company makes promises it doesn't keep and they do not get back to you when you call. I was picked up a week late and missed a week of work. they should cover that. then it took them two weeks to deliver my furniture from PA to FL.

when my furniture arrived, it looked like my custom made couch was put out in the rain, it was Clearly covered in Mildew. My white couch was pink! My end table had a hole punched in it and my Cherry Wood table was all damaged, they never delivered some of my pictures or other items.

I entered a claim a while ago and today I got there settlement amount..$62.00.

they can keep it,
worse company ever, they lie, and they obviousness do NOT care.

Do Not Use Them..I have found other people who used them and their nightmares are even worse!

that furniture was my mom's who is no longer with us on earth, now I do not even get refunded what it would cost to fix the damage.
This was the Worst experience ever. Sorry I let that guy BS me into using them..should have known better. Shame on me!

Move size: 2 Bedroom Home Service cost: $3500

Agility pick up my mdse from West Haven CT on 10/25/17 and it was to be deliver to their location in Ft Lauderdale for storage as I was relocating to Florida. On 11/26/17 I had to return to CT and decided to stay in CT. On 12/18/17 we had contacted Somer at Agility in Ft Lauderdale and ask her to set up a re delivery to Milford CT, at they point she gave us a 2 week window from 12/22-1/5/18. I had to repeatedly contact her to get updates which she always answer, no delivery date set. I also ask her and Shane Young the President repeatedly if my mdse was at their location in Ft Lauderdale and they always said YES ! On 1/5/18 no delivery yet, I call Shane Young and he slip and said he was waiting on a call from Joe in NJ, I then ask why Joe in NJ, He then inform me when they pick it up at West Haven CT they delivery it directly to DELRAN NJ and lied about it being in FT Lauderdale, see when you lie you forget what you said ! I had ask Somer to talk to Shane about re adjusting the bill since they never deliver it to Florida, he flat out said NO ! I didn't get my mdse deliver until 1/13/18 and after giving the driver the address in Milford CT 3 times they got lost. So I paid for 1000 cf round trip 322 miles $4517.20 . Plus a number of thing were damage. DO NOT DO BUSINESS WITH THIS COMPANY THEY LIE AND RIP YOU OFF ! I am in my 80's and had to weather the worst blizzard without my coats or heavy cloths. DID AGILITY care, not in the least. Also the only form of payment they accept is a MONEY ORDER OR CASH ! They don't even deserve one star that's how bad they are, but in order to rate you have to.

Move size: 2 Bedroom Home Service cost: $4717

This peoples Mr Shane, John, summer are unprofessional crooks and will cancel on you at the LAST MINUTE.
I called this moving company 1 month before the move to move from Indianapolis to Melbourne, FL and Mr. John who is professional sweet talker scammer in disguise of salesmen gave a unbelievable deal and promised everything will be smooth on Moving Job No: R3191212 and immediately started forcing for deposit. Once I paid the deposit that’s where the sweet talking ended and I did not hear from them for couple weeks. When I called was told I will get call few hours before move and be ready. This was the craziest thing I heard
Eventually on day of move They kept telling me driver is on the way whereas the driver is somewhere else and there is absolutely no communication between them. I was told the driver will pick my stuff between 10am-3pm on Friday (this was Memorial day weekend). Until 5 pm nobody showed up and at 6 pm Ms Summer who is their clueless move planner told me the driver is never going to show at my place, because truck got full (evidently truck picked stuff from someone else who paid better $$ and ditched me at last minute). Now they kept telling me to wait for another week and that too not sure at all (Note that everything is packed up at my home and put in boxes, no food in fridge, no clothes to wear and I was supposed to turn the keys to Apartment manager in 2 days). I was seriously mad at this point and made contact with owner Mr. Shane who I thought might help. Turnsout he was the worst of the wolf-pack, this guy was seriously busy vacationing and having fun (Whereas me, as customer who paid advance is gooing thru immense suffering) did absolutely nothing nor cared anything about, all he kept saying is he can’t do anything and I have his text messages to prove and show it in court. I have also submitted a BBB Complaint on these scammers.

Long story short, after the whole ordeal, I ended up hiring no-name folks off of craigslist and they eventually did the overnight move with me following them in another van, paid for hotel, food, cash etc. this entire ordeal cost me 4 times more than what I was supposed to spend, ended up spending 8 grand’s. Fortunately noname folks from craiglist were rather more professional than this scam Moving Company.
Their crook owner Mr Shane after having fun vacation called me couple days after and offered couple hundred dollars,,,hahha. (never heard or saw of anyone shameless than this)
If you want a moving company who will CANCEL on you at Last minute AGILITY MOVERS is the place to go. This is true story( I am not someone who will write bad/untrue stuff about anyone) and my Moving Job number was R3191212.

Move size: 2 Bedroom Home Service cost: $1800

Agility Van Lines (a moving company) job reference # R3191542 -
Expected Move Date 6/23/17
During the whole month of May I was speaking with Alex who assured me that he would be my point of contact throughout the entire moving process, recommended I call him directly if I had any question, and that he'd take care of everything. Well, after I gave my down payment on May 27, 2017 Alex was never heard from again. When I contacted them and put his extension a new name appeared; Vinny, for whom I left multiple messages which were never returned. I finally got to speak with Somer who then became my new sales rep and had no idea what happen to Alex. Next time I spoke with someone it was the owner, Shane, who was confirming my pick up bill and immediately told me I was over my quoted price for 300cf of $1,518. I told him I had mayflower come to my home and measured all my belongings and informed me I was way under 300cf. I also explained to Shane that Alex & I itemized my belongings over the telephone prior to signing the contract and he assured me that I was under the 300cf. I also let Shane know my concerns with Alex no longer handling my case and that I had to find this out on my own. Shane replied "yes we tried to contact you but you never picked up", which is a lie, so I asked what about an email letting me know since we were also corresponding via email but he had nothing to say except that everything will be fine. Shane and I reviewed my entire inventory again and he assured me everything will be good in terms of the 300cf. Next time I spoke with Somer on 6/21/17, another call which I again had to initiate, to make sure the movers were coming and what time they would arrive, she could not give me an answer. She simply said "we will call you". That never happen. I called again all day on 6/22/17 and left multiple messages for Somer but no one returned my call. I ended up speaking with Tinka, I believe her name was, who told me the moving van would arrive 6/23/17 between 1:00 to 3:30pm and to expect a call 1 hour before they would arrive. I packed all my own thing which it states in contract to do (all customers are responsible to pack all boxes and fragile/breakable items) so everything would be ready for them. On 6/23/17 12:30pm I called the company again and asked what happen to the movers? Somer said "Oh they can't come today. No one called you?" I replied "No, that's why I'm calling you." Somer said "They will be there in the morning first stop." I asked her to "please be sure because I have to make it down to Florida for a job". Once the movers showed up, they immediately started pointing at furniture that wouldn't fit in the truck(couch, dresser, 4x2 study desk). So I suggested to load the boxes and see were we are with the available space. Boxes get loaded by two of them as the 3rd person starts questioning my mother-in-law about what my wife & I do for a living. After loading the boxes, the mover in charge said "I don't want you to leave your stuff so what's it worth to you". I told him "whatever cf it takes up which on contract states $4.22 per cf that's what I will pay." But he told me "That's a not how it works" and that my couch was a "bulky item" and it costs an additional $800 although we had included it in the original itemized estimate with Alex and Shane. I decided to leave the couch, the dresser and desk. When I was throwing out the dresser I come outside to find the movers loading my dresser into their truck for themselves, that wouldn't fit for me to take! Even after all that the guy told me its not in the contract but a tip is needed. I gave $140.00 only because I was afraid since I know they had to move my stuff from their truck into another for the long haul to Florida and didn't want them throwing my boxes around. When the truck arrived in FL on 6/29/17 the doors opened and I noticed they used my FRAGILE-labeled flatscreen TV to hold up the other boxes with straps across it! I suspect this was what ultimately broke my TV. A small wooden table was also broken in several places.

Move size: 1 Bedroom Home Service cost: $1575

July 27, 2020

Agility Van Lines is your worst nightmare mover. My contract promised I’d be packed and moved out of my Maryland home on June 28-29. Their truck didn’t arrive until 4:15 pm on the 29th. They didn’t finish until 5:15 pm on June 30, delaying, and almost derailing the sale of my home. My contract said they’d deliver my belongings to a new home in North Carolina between July 8-13. They arrived at 4:30 pm on the afternoon of July 15. For all this abominable service, Agility demanded $3,000 more than their original moving estimate -- a 38 percent cost increase! This company runs a classic bait and switch operation! Run, don’t walk, away from Agility Van Lines, unless you’re looking for a long distance move from hell.

Move size: 3 Bedroom Home Service cost: $9227

John is the absolute best!! He actually care about the people he is providing service to. John gave me some sound & beneficial advise even AFTER I regretfully went with another company. After my know it all butt went to the broker John tried to warn me about; I went back to John at Agility Van Lines. My moving dates were not available but John was professional and helpful. Don't be a knuckle head like me GO WITH AGILITY VAN LINES FIRST.. People like John are a rare breed..Agility put people first!!!

Move size: 2 Bedroom Home Service cost: $3800

This company will lie to you from start to finish and then gaslight you into saying that you are wrong and double down on defending liars and scammers. I got a quote that changed twice in the move, I was lied to about being the only person on the truck for the delivery and it would be a straight shot over to my destination. I was attacked verbally by the owner when I called his company out for lying to me and not performing to the standards that they set for me to gain my business. They damaged nearly all of my goods and furniture. They do not call you back when they say they are going to. You would do well to steer very clear away from this company because all it will bring you is a lot of money taken from you, horrible customer service, no empathy, damaged items, and damaged home. I have made several attempts to reach a resolution with the business and all it accomplished was being accused of threatening the owner which I never did, lack of follow up on their end, and just got sent a claim email with no regard or care at the fact that my items were destroyed and the pain and grief they have caused me and my wife.

Shane explicitly told me that he was having a bad day and was having issues and then during that conversation, it seems he projected it onto me as a concerned customer who feels that his money and goods were in the wrong hands. I cannot stress this enough to anyone this company does not care about you in any way. They only care about getting your money and they will lie to you to get you to sign the contract and then when you have no other choice they will flip the script on you multiple times. Avoid at all costs and go with someone who will take care of you and respect you and your things.

Move size: 3 Bedroom Home Service cost: $5200

We used Agility Van Lines back in April 2023 (and it was a big move) after sifting to several other moving company. We liked the frankness of Shane Young; which is what helped make our decision because there are a lot of shady moving companies out there. His honesty was the "hook" and then the movers were the next level and exceeded our expectations: big moves are usually stressful, emotionally draining but the movers made it a memorable, fun,light experience with their professionalism and expertise, their energy, professionalism, care made our move a memorable experience and this is why today, 11 months later, while reminiscing the entire experience with some friends, I decided to write a review! A trustworthy company that I'll use if I move again.

Move size: 4+ Bedroom Home Service cost: $150

From the very first call that Alex and I had, the picture was painted for me on what to expect on, prior to, and after move day. The customer service rep Allie that was involved was very helpful and knowledgeable as well. On move day I needed to take more than what I originally told Alex and Austin, but that wasn't an issue, I just needed to pay a little more, which is only fair. The movers were so polite and worked very well together. My family and I were moved and there were no issues and no damages. I highly recommend Agility van lines to all who are moving. Thank you again to all who assisted, Alex, Allie, Austin, John, and Tommy.

Service cost: $2985

I was recommended Agility by a good friend of mine who told me they were good so I decided to give it a try for my big move from Virginia to Florida. Throughout the experience I had so many questions and they were always able to answer me all of them. I had tons of stuff to move and it can be so stressful to handle a move like mine because usually things get damaged and that was my main concern. The moving guys were very clean and organized with the move. Not a scratch on any of my furniture and I feel like they really understood how important that was for me. I appreciated the fact that they actually listened to me. All around it was a great experience and I would recommend them to anyone!

Service cost: $2500

I want to first say that I've been working a customer technical support job for close to twenty years. The company I work for prides itself on providing excellent customer service. All of my calls are recorded for quality control purposes. I know and understand customer service. I appreciate when good service is provided. It's very rare that my expectations are exceeded and when they are I look to give credit to those who deserve it.
The team at Agility Van Lines earned it. My time is very valuable to me and they wasted none of it. My move was setup with ease. They were on time and did the job quicker than I expected and in less time that was estimated. The cost was more than fair and they wasted no time in doing the job. Nothing was damaged. They were very professional and friendly as well. The one thing that made me very comfortable is that everyone I dealt with seemed to be in a good mood and that's important. Great attitudes made me feel very good about the move. Thank you Agility Van Lines. I will definitely recommend you to family and friends. Thanks again AVL.

Service cost: $1000

So, we get a contract from an ever pleasant and ALWAYS available Alex quoting $1,500. We signed the contract and then the runaround began. The moving truck was impossible to pin down, never returned calls and FINALLY when they got to my house, they couldn't speak English EXCEPT to tell us that "eyeballing" the items, they jacked the price up to $5,200.
We called their dispatch and told them we didn't have that kind of money and he asked us what we COULD afford. Oh heck no. And for 60% down right now he would bring the price down to $4,000.

They are cheats, scammers, liars, and thieves. And that wonderful Alex? Won't answer his phone or return calls.

They are brokers. Agility sets up the move, takes their cut and then washes their hands of us. The third party (the truck and movers) are a separate company all together. Don't waste your money. The movers are, right now, sitting in my driveway waiting for us to either cancel or cough up an additional $2500. Not going to happen.

Guess I'm stuck in Oklahoma a few more days.

Service cost: $5400

I had never used movers before, and now I'm so happy that I did. I moved from South Florida to Kentucky. Shane, the owner, was very helpful, and honestly explained my estimate. It ended up being exactly what I paid at the end, so that was a pleasant surprise. I moved out of a condo that had a very inconvenient path to the moving truck (tight elevator, long ramp), but the guys from Agility just rolled with the punches. Everything arrived intact, including a bunch of large fragile decorative pieces. Movers on both ends were nice guys, very efficient and happy to pack/unpack things the way I wanted. They needed some time to get my stuff from Florida to Kentucky, but they came right when they said they would. Overall I'd highly recommend. Definitely giving them a call next time around.

Service cost: $2350

These guys are great! Let me start first by telling you my move story. We sold our home and needed to be moved out no latter than 1/26/2016. I'm a firefighter and quite able to move furniture. So before I called these guys I thought I would just rent a truck and get a few guys to help me get it done. My thought was, how hard can it be. Then the shenanigans began.
So I went to Publix several times over the 2 weeks ahead of the move to pick up banana boxes for the packing. Not a great experience. Apparently they like to use their empty boxes to send food back to venders. So that was a bust. Then I scheduled the truck rental for a week early just in case I ran into issues. Issues is an understatement. I had to call out sick from work to get this done on the day the truck was "supposed" to be available. I went and picked up 3 workers at $100 for the day for each. Then when I got to the truck rental place (budget truck rental on West Boynton Beach Blvd) they tell me they don't have the truck that I reserved and there isn't one with a ramp with 25 miles. So that was that. I lost a day of pay and I had to pay the workers either way!! Ohhh and by the way, BUDGET CHARGED ME $50 for NOT renting the truck that THEY didn't have for me!!

Now I'm in a scramble to get moved out on time to close on the sell of our home. I saw these guys online and bought a coupon on Yelp and am so glad I did. From the first point of contact I knew these guys were going to take good care of me. Michael was my sales rep and assured me that it not only could be done but would be done and on time. The NEXT morning they delivered boxes, tape and packing paper. When they came to do the move these guys were awesome! They showed up on time. Tommy, Ken and David came in and they were professional but right to business with no time waisted. They took such good care of our things you would of thought they were moving their own stuff. I'm so glad that I found and used these guys. My only regret is I wish I would have found them before I lost over grand trying to do it myself. I have to say they were the best part of our move.

Service cost: $1250